pinup Privacy Policy

This Privacy Policy ("Policy") applies to the pinup platform. When you use our services through the pinup website, mobile app, or any other digital channel, you are considered to have accepted the terms of this Policy.

We believe that protecting every user's personal information is one of our core responsibilities. Alongside this Policy, we recommend reading our Terms and Conditions, as both documents together form the complete framework governing your use of the account.

If any changes are made to this Policy, we will publish them on the website with an updated date. For significant changes, you may be notified at your registered email address.

pinup collects various types of information from you. This information falls into two main categories — what you provide directly, and what our system collects automatically.

1.1 Information You Provide

• Name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Bank account details or mobile wallet number (bKash, Nagad, Rocket)
• Username and password used during account registration
• Information you share when contacting us via live chat or email

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen size
• Session cookies and tracking tokens
• Which pages you visited on the site, how long you stayed, and which links you clicked
• Transaction history, betting records, and win/loss data

pinup uses your information only for specific and lawful purposes. Your information is never sold commercially to third parties under any circumstances.

2.1 Service Operations

• Creating and verifying your account
• Processing deposits and withdrawals
• Recording results of betting and casino games
• Applying bonuses and promotional offers

2.2 Security and Compliance

• Detecting fraud and unauthorized access
• Preventing access by users under 21 years of age
• Complying with anti-money laundering regulations
• Monitoring unusual account activity

2.3 Service Improvement and Communication

• Testing and improving platform performance
• Responding to your queries through customer support
• Sending service updates, security notices, and important messages
• Analyzing your preferences and usage patterns to improve your experience

pinup uses industry-standard technology to keep your information secure. All data transfers are handled through SSL encryption, which protects every piece of information exchanged between your browser and our servers.

Sensitive financial information, such as your mobile banking number or bank account details, is stored only in encrypted form and cannot be read directly by any staff member. Passwords are never stored in plain text — they are always kept using a hashed and salted method.

3.1 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a period to meet legal obligations. Once that period has passed, the information is securely deleted or transformed so it can no longer identify any individual.

3.2 Third-Party Access

When pinup works with third-party service providers (such as payment processors or IT security firms), only the necessary information is shared with them, and they are bound by confidentiality agreements. These partners are not permitted to use your information for their own purposes.

pinup uses cookies and similar technologies on the website. Cookies are small data files stored in your browser that help improve your experience using our site.

4.1 Types of Cookies

• Essential Cookies: Required to maintain your login state and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your language preference and layout settings.
• Analytics Cookies: Collect anonymous data to help us understand which parts of the site are used most.
• Marketing Cookies: May be used to show you relevant offers based on your preferences.

4.2 Cookie Controls

You can control or delete most cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

As a pinup user, you have certain important rights regarding your own information. We respect these rights and aim to process your requests appropriately.

5.1 Right to Access Information

You can request to know what information we hold about you. Much of it can be viewed directly by logging into your account and visiting the "Profile" section. For additional information, you can contact our support team.

5.2 Right to Correction and Deletion

If any information you have provided is incorrect, you can request a correction. You may also request deletion of specific information where there is no legal obligation to retain it. However, some core information on an active account is necessary to keep and may not be possible to delete.

5.3 Right to Object to Data Processing

If you wish to stop receiving marketing messages, let us know at any time. The ability to object to processing related to core services is limited, as it is essential for managing your account.

5.4 Right to File a Complaint

If you have concerns about how your information is being handled, you can raise a complaint with our customer support. We provide assistance in Bengali and English via 24/7 live chat and email.

All pinup services are exclusively for individuals aged 21 and above. We do not knowingly collect information from any minor. Age is verified at registration, and if any user is found to be under 21, their account is immediately closed and the related information is securely deleted.

As part of responsible gaming, we treat the age verification process with great importance. For more details, read our Responsible Gaming page, which provides full guidance on safe and healthy gaming habits.

The pinup platform has operational connections with various game providers (such as Pragmatic Play, PG Soft, Evolution) and payment services. These external services have their own privacy policies, and if you use those services, their policies will also apply to you.

Payment processors (bKash, Nagad, Rocket, or banks) handle your financial information according to their own security frameworks. pinup is not responsible for the data management practices of these external organizations.

pinup is an international platform and our servers may be located outside Bangladesh. For data transfers, we ensure that adequate data protection standards are in place in the destination country and that transferred data remains protected in accordance with this Policy.

Applicable contractual protections are ensured for cross-border data transfers, so that the standard and security of your information remain unchanged.

pinup reserves the right to update this Privacy Policy at any time. Changes will be clearly announced on the site before they take effect, and the "Last Updated" date at the top will be revised accordingly.

Continuing to use the service means you accept the updated policy. If any change significantly affects your use of the account, we will notify you separately at your registered email address.

To learn more about pinup, visit our About Us page, where you can find information about the platform's operations and values.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Live Chat: Via the chat button at the bottom right of the website — active 24/7
• Email: [email protected]
• Support Languages: Bengali and English

We aim to process your requests as quickly as possible. Live chat is the fastest option for general questions. Email is better suited for detailed or formal data protection requests.